Poor Voice Quality
Which device do you want help with?
Poor Voice Quality
This article explains what to do if you're experiencing poor voice quality with your device.
INSTRUCTIONS & INFO
- Ensure the external antenna is vertically positioned and securely connected to the WHP Base Unit.
- Check that all the cables to the WHP Base Unit are firmly connected.
- If you used a pre-existing phone cable during installation, replace it with the provided replacement cable.
- Relocate the WHP Base Unit to an area with better reception (usually near a window or exterior wall).
- Move the WHP Base Unit further away from any potential sources of electromagnetic interference, such as cordless base stations, Wi-Fi routers, and cell phones.
- Ensure the phone connected to the AT&T Wireless Home Phone is functioning properly.
- Voice quality may degrade when the AT&T Wireless Home Phone is operating on a low charge in back-up battery mode. Reconnect the AT&T Wireless Home Phone to AC power when available.
