App Troubleshooting

App Troubleshooting

Clear an application's cache, stop an application, check for an application update, and remove and reinstall an application.

  1. CLEAR APP CACHE: Swipe down from the Notification bar > select the Settings icon > General tab > Apps & notifications > App info > desired app > Storage > Clear cache.

    Step 1

  2. STOP AN APP: From the App info screen, select the desired app then select Force stop.

    Note: Select OK to confirm.

    Step 2

  3. CHECK FOR APP UPDATE: From the home screen, select the Play Store app > Menu icon > My apps & gamesUPDATE ALL.

    Note: Alternately, you can update a single app by selecting UPDATE next to the desired app.

    Step 3

  4. REMOVE AN APP: From the desired app in the Play Store, select UNINSTALL then select OK.

    Step 4

  5. REINSTALL A PREVIOUSLY UNINSTALLED APP: From the desired app in the Play Store, select INSTALL then follow the onscreen prompts.

    Step 5

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