Reset device

Reset device

This article describes how to perform a factory reset.


Video

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INSTRUCTIONS & INFO
  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Data stored to an SD card will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SIM, SD card, or a computer before proceeding.
    device 2660/1366392.jpg
  2. From the Home screen, press the Menu key.
    Note: After you perform this function, all data will be lost. Ensure that all important data is backed up prior to performing a factory reset.
    device 2660/1294007.jpg
  3. Tap Settings.
    device 2660/1294008.jpg
  4. Scroll to, then tap Backup & reset.
    device 2660/1294009.jpg
  5. Tap Factory data reset.
    device 2660/1294010.jpg
  6. Tap Reset phone.
    device 2660/1294011.jpg
  7. Tap Erase everything.
    device 2660/1294012.jpg
  8. If unable to reset the device using the above steps, try the alternate master reset method by first powering the device off.
    device 2660/1366384.jpg
  9. When powered off, press and hold the Volume up/down and Power keys.
    device 2660/1366388.jpg
  10. While still holding the Volume up/down, press the Power key until the device starts up.
    device 2660/1366386.jpg
  11. Release the Volume up/down and Power keys when the Android system recovery screen appears.
    device 2660/1366387.jpg
  12. Press the Volume Down key until "wipe data/factory reset" is highlighted, then press the Power key.
    device 2660/1366388.jpg
  13. Press the Volume Down key until "Yes - delete all user data" is highlighted, then press the Power key.
    device 2660/1366389.jpg
  14. Press the Power key to reboot the device.
    device 2660/1366390.jpg

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