1. Check that you are connected to the AT&T Home Base Wi-Fi network. If connected via an Ethernet cable, ensure that the cables are properly attached (e.g. ATT-HOMEBASE-XXXX).
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  2. If connected via Ethernet, make sure the Ethernet cables are firmly attached to your Home Base and your computer (or other device).
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  3. Make sure you entered the correct Wi-Fi password.

    Note: Your Wi-Fi password can be found on the bottom of your Home Base, if you have not changed it.
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