Reset device
Which device do you want help with?

Reset device

This article describes how to perform a factory reset.


INSTRUCTIONS & INFO
  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Data stored to an SD card will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SIM, SD card, or a computer before proceeding.
    device 2804/1001390610.jpg
  2. To perform a Master reset, from the home screen, tap Settings.
    Note: A factory data reset will remove all personal data from the device and restore it to factory settings. This action cannot be reversed.
    device 2804/1001247557.jpg
  3. Scroll to, then tap Backup and reset.
    device 2804/1001247558.jpg
  4. Tap Factory data reset.
    device 2804/1001247559.jpg
  5. Tap Reset device.
    device 2804/1001247560.jpg
  6. Tap Delete all.
    device 2804/1001247561.jpg
  7. If unable to reset the device using the above steps, try the alternate master reset method by first powering the device off.
    device 2804/1001411556.jpg
  8. When powered off, press and hold the Power/Lock key, Volume up and the Home key at the same time.
    device 2804/1001411558.jpg
  9. As soon as "Samsung Galaxy Note 8.0" appears, release the keys.
    device 2804/1001411561.jpg
  10. Press the Volume Down key until "wipe data/factory reset" is highlighted, and then press the Power/Lock key.
    device 2804/1001411563.jpg
  11. Press the Volume Down key until "Yes - delete all user data" is highlighted, and then press the Power/Lock key.
    device 2804/1001411564.jpg
  12. Please wait while your phone data is cleared. When finished, press the Power/Lock key to reboot your phone.
    device 2804/1001411565.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!