Reset device
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Reset device

Learn how to perform a soft and factory reset of the device.


INSTRUCTIONS & INFO
  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Data stored to an SD card will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SIM, SD card, or a computer before proceeding.
    device 2827/1429938.jpg
  2. From the home screen, tap Apps.
    device 2827/1448145.jpg
  3. Swipe to, then tap Settings.
    device 2827/1429940.jpg
  4. Scroll to "Personal", then tap Backup and reset.
    device 2827/1429941.jpg
  5. Tap Factory data reset.
    device 2827/1429942.jpg
  6. Tap Reset device.
    device 2827/1429943.jpg
  7. Tap Delete all.
    device 2827/1429944.jpg
  8. If unable to reset the device using the above steps, try the alternate master reset method by first powering the device off.
    device 2827/1429945.jpg
  9. When powered off, press and hold the Volume up, Home, and Power/Lock Keys together.
    device 2827/1438095.jpg
  10. Release the keys when you see "Recovery Booting" at the top of the screen.
    device 2827/1438096.jpg
  11. Press the Volume down key until "wipe data/factory reset" is highlighted, then press the Power key.
    device 2827/1438097.jpg
  12. Press the Volume down key until "Yes - delete all user data" is highlighted, then press the Power key.
    device 2827/1438098.jpg
  13. Press the Power key to reboot the device.
    device 2827/1438099.jpg

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