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If you really want to remove a line or cancel service,

If you really want to remove a line or cancel service, call us at <b>800.331.0500</b>. We're available every day from 7 a.m. to 10 p.m. local time.

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<h3><strong><span class="type-base">Have a new iPhone 15?</span></strong> Update to iOS 17.0.2 before transferring content from your old device. <u><a class="type-sm color-white" href="https://www.att.com/support/article/wireless/000097823">Learn more</a></u></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

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When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

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https://services.att.com/kmservices/v2/contents/KM1293424?app-id=idpui

<ol><li>From the home screen, swipe down from the <b>Notifications bar</b>.<br><b>Note:</b> The images and steps in this tutorial reflect the latest software version 5.0.2 which became available on 4/15/2015. For more information on the latest update available for your device, check <a target="_blank" href="http://www.att.com/esupport/softwareUpdates.jsp#">att.com/software updates</a>.&quot;<br><img alt="device 3194/1661159.jpg" src="https://www.att.com/devicehowtomedia/image/3194/1661159.jpg"></img></li><li>Tap the <b>Settings icon</b>.<br><img alt="device 3194/1661160.jpg" src="https://www.att.com/devicehowtomedia/image/3194/1661160.jpg"></img></li><li>Tap <b>About phone</b>.<br><img alt="device 3194/1661161.jpg" src="https://www.att.com/devicehowtomedia/image/3194/1661161.jpg"></img></li><li>Tap <b>Software info</b>.<br><img alt="device 3194/1661162.jpg" src="https://www.att.com/devicehowtomedia/image/3194/1661162.jpg"></img></li><li>Android version will be displayed.<br><img alt="device 3194/1661163.jpg" src="https://www.att.com/devicehowtomedia/image/3194/1661163.jpg"></img></li><li>From the About phone screen, tap <b>Update Center</b>.<br><img alt="device 3194/1661164.jpg" src="https://www.att.com/devicehowtomedia/image/3194/1661164.jpg"></img></li><li>Tap <b>Software Update</b>.<br><img alt="device 3194/1661165.jpg" src="https://www.att.com/devicehowtomedia/image/3194/1661165.jpg"></img></li><li>Tap <b>Update now</b> to check for and download new software versions.<br><b>Note:</b> To see if there is an update available for your device, check <a target="_blank" href="http://www.att.com/esupport/softwareUpdates.jsp#">att.com/software updates</a>.<br><img alt="device 3194/1661166.jpg" src="https://www.att.com/devicehowtomedia/image/3194/1661166.jpg"></img></li></ol>

Software version

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