App troubleshooting

App troubleshooting

Use application manager and usage manager to improve your app and device performance.

  1. To manage your applications, from the home screen, tap the AT&T folder.
    device 3195/1689059.jpg
  2. Tap Usage Manager.
    device 3195/1689060.jpg
  3. Tap the Apps tab.
    device 3195/1689061.jpg
  4. Running applications and services will display. Tap to switch between cached processes and services in use.
    device 3195/1689062.jpg
  5. To stop a running app or service, scroll to then tap the desired app or service.
    device 3195/1689066.jpg
  6. Tap Stop.
    device 3195/1689067.jpg
  7. To clear an app's cache, from the Apps tab, swipe left.
    device 3195/1689068.jpg
  8. Scroll to then tap the desired app.
    device 3195/1689069.jpg
  9. Tap Clear cache.
    device 3195/1689070.jpg
  10. To update an app, from the home screen, tap Play Store.
    device 3195/1689071.jpg
  11. Tap the Play Store tab.
    device 3195/1689072.jpg
  12. Tap My apps.
    device 3195/1689073.jpg
  13. Scroll to then tap the desired app listed beneath Updates.
    device 3195/1689074.jpg
  14. Tap UPDATE.
    device 3195/1689075.jpg
  15. If prompted, tap ACCEPT.
    device 3195/1689076.jpg
  16. To uninstall an app, from the 'My apps' page, scroll to then tap the desired app.
    device 3195/1689078.jpg
  17. Tap UNINSTALL.
    device 3195/1689079.jpg
  18. Tap OK.
    device 3195/1689081.jpg
  19. To reinstall the app, tap INSTALL.
    device 3195/1689082.jpg
  20. Tap ACCEPT.
    device 3195/1689083.jpg

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