Wireless Support/Device Support/
Photos, videos, and media/
Transfer media to & from a computer
Which device do you want help with?

Transfer media to & from a computer

Transfer files to or from your device and a computer.


INSTRUCTIONS & INFO
  1. To transfer media to and from the computer, you need the Android File Transfer App to facilitate the communication between the camera and computer. Download and install the Android File Transfer app: https://www.android.com/filetransfer/
    device 5034/9006164_01.jpg
  2. With the device powered on, insert the MicroUSB end of the MicroUSB cable into the port on the device.
    Note: This device supports USB 2.0.
    device 5034/9006164_02.jpg
  3. Insert the USB end of the MicroUSB cable into an open port on the computer.
    device 5034/9006164_03.jpg
  4. Once the phone is connected to the computer, the Android File Transfer App will open automatically.
    device 5034/9006164_04.jpg
  5. To transfer a picture or video from your device to the computer, double click the DCIM folder.
    device 5034/9006164_05.jpg
  6. Double click the Camera folder.
    device 5034/9006164_06.jpg
  7. Drag and drop the Desired file(s) to/from the device to transfer.
    device 5034/9006164_07.jpg
  8. To transfer a picture or video from your device to the computer, double click the Music folder.
    device 5034/9006164_08.jpg
  9. Drag and drop the Desired file(s) to/from the device to transfer.
    device 5034/9006164_09.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!