App troubleshooting
Which device do you want help with?

App troubleshooting

Use application manager to improve your app and device performance.

  1. To clear app cache, swipe down from the top pf the screen, the tap the Setting icon.
    device 5048/9007014_01.jpg
  2. Under the General tab, tap Application manager.
    device 5048/9007014_02.jpg
  3. Tap the Desired application
    device 5048/9007014_03.jpg
  4. Then scroll to and tap Clear Cache.
    device 5048/9007014_04.jpg
  5. To stop an app, tap Force Stop.
    device 5048/9007014_05.jpg
  6. To update an app, from the homescreen, tap the Play Store icon.
    device 5048/9007014_06.jpg
  7. Tap the Menu tab.
    device 5048/9007014_07.jpg
  8. Tap My apps & games.
    device 5048/9007014_08.jpg
  9. Tap on the Desired application that requires an UPDATE.
    device 5048/9007014_09.jpg
  10. Tap UPDATE.
    device 5048/9007014_10.jpg
  11. Tap ACCEPT.
    device 5048/9007014_11.jpg
  12. To uninstall, tap UNINSTALL.
    device 5048/9007014_12.jpg
  13. Tap OK.
    device 5048/9007014_13.jpg
  14. To re-install, tap INSTALL.
    device 5048/9007014_14.jpg

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