Reset device
Which device do you want help with?

Reset device

Perform a soft, factory, and alternate master reset of the device.


INSTRUCTIONS & INFO
  1. To perform a factory reset of your device, swipe down from the top of the screen and tap the Settings icon.
    device 5048/9006185_01.jpg
  2. Under the General tab, tap Backup and reset.
    device 5048/9006185_02.jpg
  3. Tap Factory data reset.
    device 5048/9006185_03.jpg
  4. Tap RESET DEVICE.
    device 5048/9006185_04.jpg
  5. Tap DELETE ALL to confirm.
    device 5048/9006185_05.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!