Limited or no connectivity

Limited or no connectivity

Troubleshoot limited or no connectivity on your device.

Video

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INSTRUCTIONS & INFO
  1. If you cannot connect to the AT&T network and the 4G or 4G LTE icon is not in the notification bar, verify you are in a coverage area and have an appropriate AT&T plan.
    device 5065/9006416_01.jpg
  2. If you have an appropriate AT&T plan and are in a coverage area, restart the device. Press and hold the Power key.
    device 5065/9006416_02.jpg
  3. Tap Restart.
    device 5065/9006416_03.jpg

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