Perform a soft, factory, and alternate master reset of the device.
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INSTRUCTIONS & INFO
There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle your device. Press and hold the Power/Lock button, then tap Power off. To turn the device back on, press and hold the Power/Lock button until the screen lights up. Note: If you are unable to turn your device off, remove and re-insert the battery.
If a power cycle does not resolve your issue, perform a device restart. Press and hold the Power/Lock button, then tap Restart. Note: If you are unable to access the screen to ‘Restart’ the device or if it becomes unresponsive, press and hold the Volume-down and Power buttons simultaneously for 10 seconds, until the device restarts.
If a restart does not resolve your issue, you may need to perform a Factory data reset (Master reset). This will erase all data on your device and restore it to factory settings. To ‘Factory data reset’ your device, swipe down from the top of the screen, then tap the Settings icon > GENERAL tab > Backup and reset > Factory data reset > RESET DEVICE > DELETE ALL. Note: Note: A Factory data reset will revert the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data before proceeding.
If unable to perform the standard ‘Factory data reset’ using the above steps, try the Alternate method by first powering the device off.
With your device powered off, press and hold down the Volume-down and Power/Lock keys simultaneously on the back of the device until you see "Recovery booting" at the top of the screen and the "LG" logo.
When the LG logo appears, release and then re-hold the Power/Lockkey while continuing to hold the Volume-down key. When the Android System Recovery screen appears, Press the Volume-down key to scroll down until "Yes" is highlighted.
Press the Power/Lock button to begin the reset process.