Reset device

Reset device

Perform a soft, factory, and alternate master reset of the device.


Video

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INSTRUCTIONS & INFO
  1. There are multiple ways to reset your device if you are experiencing issues. The first step is to power cycle your device. Press and hold the Power/Lock button, the tap Power off. To turn the device back on, press and hold the Power/Lock button until the screen lights up.
    device 5078/9006185_02.jpg
  2. To restart the device, press and hold the Power/Lock button, and then tap Restart.  Tap Restart again to proceed.
    Note: If you are unable to access the screen to ‘Restart’ the device or if it becomes unresponsive, press and hold the Volume down and Power buttons simultaneously for 10 seconds, until the device restarts.
    device 5078/9006185_01.jpg
  3. Master Reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data to your SIM, or a computer before proceeding.
    device 5078/9006185_03.jpg
  4. From the home screen, drag down from the Notification bar, then tap the Settings icon.
    device 5078/9006185_04.jpg
  5. Swipe to the PERSONAL tab, then tap Backup and reset.
    device 5078/9006185_05.jpg
  6. Tap Factory data reset.
    device 5078/9006185_06.jpg
  7. Tap RESET DEVICE.
    device 5078/9006185_07.jpg
  8. Tap DELETE ALL.
    device 5078/9006185_08.jpg
  9. If unable to reset the device using the above steps, try the Alternate master reset method by first powering the device off.
    Note: The alternate master reset will permanently erase all personal data.
    device 5078/9006185_09.jpg
  10. With your device powered off, press and hold down the Power/Lock buttonHome button, and Volume-up button until you see the Samsung logo.
    device 5078/9006185_10.jpg
  11. When the Android System Recovery screen appears, press the Volume-down button to scroll down until 'wipe data/factory reset' is highlighted.
    device 5078/9006185_11.jpg
  12. Press the Power/Lock button to select.
    device 5078/9006185_12.jpg
  13. Press the Volume-down button to scroll down until 'Yes -- delete all user data' is highlighted.
    device 5078/9006185_13.jpg
  14. Press the Power/Lock button to begin the reset process.
    device 5078/9006185_14.jpg
  15. When the Android System Recovery screen displays again, ensure that 'reboot system now' is highlighted, then press the Power/Lock button.
    device 5078/9006185_15.jpg

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