Reset device
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Reset device

Perform a soft, factory, and alternate master reset of the device.



  1. Master Reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data to your SIM, or a computer before proceeding.
    device 5104/9006185_01.jpg
  2. From the home screen, drag down from the Notification bar, then tap the Settings icon.
    device 5104/9006185_02.jpg
  3. Swipe to the GENERAL tab, then tap Backup and reset.
    device 5104/9006185_03.jpg
  4. Tap Factory data reset.
    device 5104/9006185_04.jpg
    device 5104/9006185_05.jpg
  6. Tap DELETE ALL.
    device 5104/9006185_06.jpg
  7. If unable to reset the device using the above steps, try the Alternate master reset method by first powering the device off.
    device 5104/9006185_07.jpg
  8. With your device powered off, press and hold down the Power/Lock keyHome key, and Volume-up key until you see 'Recovery booting' at the top of the screen and the Galaxy S6 logo.
    device 5104/9006185_08.jpg
  9. When the Android System Recovery screen appears, press the Volume-down key to scroll down until 'wipe data/factory reset' is highlighted.
    device 5104/9006185_09.jpg
  10. Press the Power/Lock key to select.
    device 5104/9006185_10.jpg
  11. Press the Volume-down key to scroll down until 'Yes -- delete all user data' is highlighted.
    device 5104/9006185_11.jpg
  12. Press the Power/Lock key to begin the reset process.
    device 5104/9006185_12.jpg
  13. When the Android System Recovery screen displays again, ensure that 'reboot system now' is highlighted, then press the Power/Lock key.
    device 5104/9006185_13.jpg

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