App troubleshooting
Which device do you want help with?

App troubleshooting

Use application manager to improve your app and device performance.


INSTRUCTIONS & INFO
  1. From the home screen, swipe down from the Notification bar.
    device 5104/9007014_01.jpg
  2. Then tap Settings.
    device 5104/9007014_02.jpg
  3. Under APPS tab, tap Application manager.
    device 5104/9007014_03.jpg
  4. Scroll to, then tap the Desired app.
    device 5104/9007014_04.jpg
  5. To force stop the app, tap FORCE STOP
    device 5104/9007014_05.jpg
  6. To clear cache data, tap Storage.
    device 5104/9007014_06.jpg
  7. Tap CLEAR CACHE. 
    device 5104/9007014_07.jpg
  8. To uninstall an app from the Play Store, tap the apps icon.
    device 5104/9007014_08.jpg
  9. Swipe to and tap the Play Store Icon.
    device 5104/9007014_09.jpg
  10. Tap the Menu icon.
    device 5104/9007014_10.jpg
  11. Tap My apps & games.
    device 5104/9007014_11.jpg
  12. Scroll to, then tap the Desired app.
    device 5104/9007014_12.jpg
  13. Tap UNINSTALL.
    Note: Some preinstalled apps can not be uninstalled, some can only be disabled.
    device 5104/9007014_13.jpg
  14. Tap OK.
    device 5104/9007014_14.jpg
  15. To reinstall the app, tap INSTALL.
    device 5104/9007014_15.jpg
  16. To update an app, from My apps, scroll to, then tap the desired app marked with UPDATE.
    device 5104/9007014_16.jpg
  17. Tap UPDATE.
    device 5104/9007014_17.jpg
  18. Tap ACCEPT.
    device 5104/9007014_18.jpg

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