<h3>Freedom to choose what&rsquo;s best for you</h3>

<h3>Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</h3>

<h5>Offers vary. Restrictions may apply.</h5>

<h5><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</a></h5>

Visit your device manufacturer's website.

User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

Want to see what’s different? If your bill went up or down by $5, we’ll show you the changes.

Review bill changes

One of your bills has gone up or down since last month. Check your bill history for more details.

Your bill hasn’t changed much from last month. You can check your bill history.

Your bill went [[up/down]] by $[[n.nn]] since last month. Take a look at the difference.

We're not able to load content for this article at the moment. Please refresh page in sometime.

Select your option for personalized help.

Ask questions. Get answers. Help others. Join the conversation!

Your feedback helps us make support better. Want to see more discussion topics?

Let us know why this discussion didn't help:

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Tablet

Wearable

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1316026?app-id=idpui

<ol><li>Select the Play Store app from the home screen. Download the Samsung Switch Mobile app then select OPEN. <img alt="device 5140/9007030_01.jpg" src="https://www.att.com/devicehowtomedia/image/5140/9007030_01.jpg"></img></li><li>Select START. <img alt="device 5140/9007030_02.jpg" src="https://www.att.com/devicehowtomedia/image/5140/9007030_02.jpg"></img></li><li>Review the TERMS OF SERVICE, then select AGREE. <img alt="device 5140/9007030_03.jpg" src="https://www.att.com/devicehowtomedia/image/5140/9007030_03.jpg"></img></li><li>Select USB CABLE or WIRELESS. Note: For this demonstration, WIRELESS was selected. <img alt="device 5140/9007030_04.jpg" src="https://www.att.com/devicehowtomedia/image/5140/9007030_04.jpg"></img></li><li>To move your content from your old device to your new one, select RECEIVE. <img alt="device 5140/9007030_05.jpg" src="https://www.att.com/devicehowtomedia/image/5140/9007030_05.jpg"></img></li><li>Select your old device type. Note: You will see a prompt to Sign in if you select iOS. <img alt="device 5140/9007030_06.jpg" src="https://www.att.com/devicehowtomedia/image/5140/9007030_06.jpg"></img></li><li>Select SEND &gt; CONNECT. Note: Make sure that Smart Switch is installed on the old device. <img alt="device 5140/9007030_07.jpg" src="https://www.att.com/devicehowtomedia/image/5140/9007030_07.jpg"></img></li><li>The devices are now connected. On the old device, select the desired content you would like to transfer then select SEND. <img alt="device 5140/9007030_08.jpg" src="https://www.att.com/devicehowtomedia/image/5140/9007030_08.jpg"></img></li><li>Select RECEIVE on the new device. <img alt="device 5140/9007030_09.jpg" src="https://www.att.com/devicehowtomedia/image/5140/9007030_09.jpg"></img></li><li>Select CLOSE APP when the content transfer is complete. <img alt="device 5140/9007030_10.jpg" src="https://www.att.com/devicehowtomedia/image/5140/9007030_10.jpg"></img></li></ol>

Samsung Smart Switch Mobile

Did you get the help you needed?

Additional support