Which device do you want help with?

In-Call Options

Learn what features are available while on an active call.

INSTRUCTIONS & INFO
  1. While on an active call, the Phone icon will be displayed in the Notification bar.
    device 5199/9006132_01.jpg
  2. ADJUST THE VOLUME: Press the Volume buttons on the side of the device.
    device 5199/9006132_02.jpg
  3. ACCESS SPEAKER, KEYPAD OR MUTE: While on an active call, select the desired icon. Select Speaker to turn speakerphone on or off. Select Keypad to show or hide the keypad. Select Mute to mute or unmute calls.
    Note: When in "Easy" mode, you can't mute a call, place a call on hold, create a conference call, or access advanced settings.
    device 5199/9006132_03.jpg
  4. HOLD/RESUME CALL: Select the Menu icon, then select Hold. To take a call off of hold, select RESUME CALL.
    device 5199/9006132_04.jpg
  5. ACCESS HOME SCREEN: Press the Home button.
    device 5199/9006132_05.jpg
  6. RETURN TO AN ACTIVE CALL: Swipe down from the Notification bar, then select the Active call notification.
    device 5199/9006132_06.jpg
  7. ADD A CALL: Select Add call. Enter the desired number, then select the Call icon.
    device 5199/9006132_07.jpg
  8. Adding a call will place the original call on hold. To merge the two calls, select Merge.
    device 5199/9006132_08.jpg
  9. END A CONFERENCE CALL: Select the Drop-down arrow, then select Drop next to the desired number.


    device 5199/9006132_09.jpg
  10. END A CALL: Select the End call icon.
    device 5199/9006132_10.jpg

Did you get the help you needed?