App Troubleshooting
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App Troubleshooting

Clear an application's cache, stop an application, check for an application update, and remove and reinstall an application.

  1. CLEAR APP CACHE: Swipe down from the Notification bar > select the Settings icon > General tab > Apps & notifications > App info > desired app > Storage > Clear cache.
    device 5237/9007014_01.jpg
  2. STOP AN APP: From the App info screen, select the desired app then select Force stop.
    Note: Select OK to confirm.
    device 5237/9007014_02.jpg
  3. CHECK FOR APP UPDATE: From the home screen, select the Play Store app > Menu icon > My apps & games > desired app > UPDATE.
    device 5237/9007014_03.jpg
  4. REMOVE AN APP: From the desired app in the Play Store, select UNINSTALL then select OK.
    device 5237/9007014_04.jpg
  5. REINSTALL A PREVIOUSLY UNINSTALLED APP: From the desired app in the Play Store, select INSTALL then follow the onscreen prompts.
    device 5237/9007014_05.jpg

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