Which device do you want help with?

Available Memory

Check the available device storage and free up space.

Prenote info
This device is available with 32GB of internal memory and the option to add a MicroSD card (sold separately) up to 2TB. Purchase an SD memory card to expand your device memory.
  1. VIEW AVAILABLE MEMORY: Swipe down from the Notification bar then select the Settings icon.
    device 5237/9006180_01.jpg
  2. Select the General tab, then select Storage.
    device 5237/9006180_02.jpg
  3. Available internal storage will be listed under DEVICE. Available memory card space will be listed under EXTERNAL.
    device 5237/9006180_03.jpg
  4. FREE UP MEMORY: From the Storage screen, select Internal storage. Select Free up space
    Note: You will be prompted to select OK to confirm.
    device 5237/9006180_04.jpg
  5. Select the desired category. Select the desired file(s), then select DELETE
    device 5237/9006180_05.jpg
  6. REMOVE/FORCE STOP UNUSED APPS: From the Settings screen, select the General tab > Apps & notifications > App info > desired app.
    device 5237/9006180_06.jpg
  7. From here, you may Uninstall or Force stop the app.
    Note: Factory installed apps cannot be uninstalled. Select Disable to disable background app usage and automatic updates.
    device 5237/9006180_07.jpg
  8. CLEAR APP DATA: From the Settings screen, select the General tab > Apps & notifications > App info > desired app > Storage > Clear data.
    Note: To clear an app's cache, from the desired app's Storage screen, select Clear cache.
    device 5237/9006180_08.jpg
  9. ADDITIONAL STORAGE: Download a cloud storage app from the Play Store.
    Note: For information on storing data to a memory/microSD card, see the Backup & Restore with a Memory Card tutorial.
    device 5237/9006180_09.jpg

Did you get the help you needed?