App Troubleshooting
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App Troubleshooting

Use application manager to improve your app and device performance.

  1. CLEAR APP CACHE: Swipe down from the Notification bar, then select the Settings icon.
    device 5196/9007014_01.jpg
  2. Select Apps, then select the desired app.
    device 5196/9007014_02.jpg
  3. Select Storage.
    device 5196/9007014_03.jpg
  4. Select CLEAR CACHE.
    device 5196/9007014_04.jpg
  5. FORCE STOP AN APP: From the App info screen of the desired app, select FORCE STOP. Select FORCE STOP to confirm.
    device 5196/9007014_05.jpg
  6. CHECK FOR APP UPDATE: From the Play Store app, select the Menu icon then select My apps & games.
    device 5196/9007014_06.jpg
  7. Select UPDATE next to the desired app.
    Note: Select UPDATE ALL to download all available app updates.
    device 5196/9007014_07.jpg
  8. REMOVE AN APP: From the desired app page, select UNINSTALL. Select OK to confirm.
    device 5196/9007014_08.jpg
  9. REINSTALL AN APP: From the desired app page, select INSTALL to reinstall.
    device 5196/9007014_09.jpg

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