Anti-Theft
Which device do you want help with?
Anti-Theft
Android Factory reset protection allows you to prevent non authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated Google account or screen lock information can use the device.
INSTRUCTIONS & INFO
- ENABLE ANDROID DEVICE MANAGER: Swipe down from the Notification bar, then select the Settings icon.Â
Note: You will also need a screen lock enabled and a Google account added. Android Factory Reset Protection is now available on devices with software version 5.1 or later. To view your software version, see the Software Version tutorial.
- Scroll to and select Security.
- Select Device administrators.
- Select the Android Device Manager checkbox.
- REMOTELY RING, LOCK, OR ERASE DEVICE USING A COMPUTER: Sign in to your Google Account on www.android.com/devicemanager.
- From here you can makes changes to settings and select your desired option. PLAY SOUND: The device rings at full volume for 5 minutes, even if it is set to silent or vibrate. LOCK: Locks the device with a new password. ERASE: Permanently deletes all of the data on the device.
- REMOTELY RING, LOCK OR ERASE DEVICE USING ANOTHER ANDROID DEVICE: You must have the Android Device Manager downloaded on both devices. To download, from the home screen select the Play Store app > search for Find My Device > select Find My Device > INSTALL.
Note: For assistance downloading and installing an app, view the Download Apps & Games tutorial.
- Select OPEN.Â
- To sign into the account registered on the device, select CONTINUE AS. Select SIGN IN AS GUEST to sign into a new account.
- At the top of the screen, scroll to and select the device you wish to find. Android Device Manager will show the location of that device.
- PLAY SOUND: The device rings at full volume for 5 minutes, even if it is set to silent or vibrate. LOCK: Locks the device with a new password. ERASE: Permanently deletes all of the data on the device.
Note: You may need to select Setup Lock & Erase in order to enable Lock and Erase. For more information on device protection from Google, please go to Google’s support site.