Backup & Restore with Computer
Which device do you want help with?

Backup & Restore with Computer

Backup and restore your device with a computer.


INSTRUCTIONS & INFO
  1. TRANSFER MEDIA TO/FROM A PC: With the device powered on, insert the Micro-USB end of the Micro-USB cable into the port on the bottom of the device. Insert the USB end of the Micro-USB cable into an open port on the computer.
    device 5173/9006125_01.jpg
  2. To place the device into the correct USB mode, swipe down from the Notification bar then select the Android System notificationMedia device (MTP).
    device 5173/9006125_02.jpg
  3. From your PC, click the File Explorer icon then click This PC.
    device 5173/9006125_03.jpg
  4. Open the newly connected device drive, then navigate to the desired file(s).
    device 5173/9006125_04.jpg
  5. Drag and drop files to/from the device drive to transfer.
    device 5173/9006125_05.jpg
  6. TRANSFER MEDIA TO/FROM A MAC: You need the Android File Transfer App to facilitate the communication between the camera and computer. Download and install the Android File Transfer app.
    device 5173/9006125_06.jpg
  7. With the device powered on, insert the Micro-USB end of the Micro-USB cable into the port on the device. Then insert the USB end of the Micro-USB cable into an open port on the computer.
    device 5173/9006125_07.jpg
  8. To place the device into the correct USB mode, swipe down from the Notification bar then select the Android System Charging notification > Media device (MTP).
    device 5173/9006125_08.jpg
  9. Once the phone is connected to the computer, the Android File Transfer App will open automatically. Drag and drop the desired files to/from the device to transfer.
    device 5173/9006125_09.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!