App Troubleshooting
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App Troubleshooting

Learn how to troubleshoot apps by stopping an app, checking for updates, and removing or reinstalling an app.


INSTRUCTIONS & INFO

In this tutorial, you will learn how to:

• Close an app
• Check for an iOS update
• Check for app updates
• Remove an app
• Reinstall an app
• Manage app data 


Close an app

Press the Home button twice to view recent apps. Swipe up on the desired app to close the app.

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Check for an iOS update

Plug your device into power and connect to the Internet with Wi-Fi, then from the home screen select the settings app Settings app > scroll to and select General > Software Update.

Note: If an update is available, select Download and Install then follow the on-screen prompts.

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Check for app updates

1. From the the home screen, select the app store app App Store app then select the user account icon User account icon.

2. App updates will be listed under AVAILABLE UPDATES. Scroll to and select UPDATE next to the desired app to update an individual app. Select Update All to update all apps with an available update.

Note: Automatic app updates is on by default. To save battery life, turn off auto updates.  From the home screen, select the settings app Settings app > scroll to and select App Store > select the off switch App Updates switch.

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Remove an app

Select and hold the desired app, then select Remove App Delete App > select Delete again to confirm.

Note: To remove an app from the home screen but save all of the app data, select and hold the desired app > select Remove App > Move to App Library.

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Reinstall an app

1. From the home screen, select the app store app App Store app.

2. Select the Search tab, then select the Search field. Search for and select the desired app, then select the download from icloud Download icon. The app will take a moment to download. When finished, select OPEN.

Note: Learn more from the Apple support article Download past purchases from iTunes.

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Manage app data

1. From the home screen, select the settings app Settings app.

2. Scroll to and select General, then select iPhone Storage.

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3. Scroll to and select the desired app. Select Offload App to delete the app but keep its documents and data. Select Delete App to delete the app and all related data.

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