Question 1

What is AT&T Video Call?

Accepted Answer

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video. There’s no app to download, no separate account to configure, and no username to create. Video Call is built into your Video Call-capable device and requires an account that has been set up for AT&T HD Voice.

Question 2

What do I need to do to use Video Call?

Accepted Answer

You need a smartphone that supports Video Call and a postpaid wireless account that is set up for AT&T HD Voice. There are certain features that conflict with AT&T HD Voice which can be found at att.com/hdvoice.

Question 3

How do I make an AT&T Video Call?

Accepted Answer

Just touch the Video Call icon on your Video Call-capable device from your contacts, call logs, or favorites. Or, enter a number in the dialer keypad. The person you are calling must also meet the requirements for AT&T Video Call. If you start a Video Call and your phone is connected to the Internet via Wi-Fi, your Video Call automatically hands over to the Wi-Fi network.

Question 4

Which devices support Video Call?

Accepted Answer

View our current selection of Video Call capable smartphones and tablets. Phones that can use Video Call are sold nationwide. You also have to meet the requirements for making and receiving a Video Call.

Question 5

Where is Video Call available?

Accepted Answer

AT&T Video Call is available in the same markets where AT&T HD Voice is available. See our coverage map for details.

Question 6

Can I use Video Call over a Wi-Fi network?

Accepted Answer

Yes. All Video Calls must start on the AT&T mobile network, but if your phone is also connected to the Internet via Wi-Fi, the Video Call will automatically hand over to the Wi-Fi network. Even though you are using Wi-Fi for your Video Call, your phone will still need to be connected to the AT&T mobile network.

Question 7

Can I start or receive a Video Call over Wi-Fi?

Accepted Answer

No. You must be connected to the AT&T mobile network and in an HD Voice coverage area to start or receive a Video Call.

Question 8

How do I know my Video Call is using a Wi-Fi network instead of the AT&T mobile network?

Accepted Answer

When your Video Call is connected on a Wi-Fi network, a plus sign will appear on the Wi-Fi fan on the phone’s status bar. Also, a popup notification is briefly displayed when the call hands over between Wi-Fi and the AT&T mobile network. Your Video Call will hand over between Wi-Fi and the AT&T mobile network if you are in HD Voice coverage. However, if you are not in AT&T HD Voice coverage, your Video Call will disconnect.

Question 9

Do charges apply to use Video Call?

Accepted Answer

Yes. AT&T Video Call is an HD Voice call combined with real-time video. The HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges. No voice or data charges apply once a Video Call hands over to Wi-Fi.

Question 10

How much data does a Video Call use?

Accepted Answer

The average amount of data that each person on a Video Call will use is about 6MB per minute for a two-way Video Call, and about 3MB for a one-way Video Call if only one of the callers is on video. Actual data usage may vary. You can estimate your average data usage for AT&T Video Call with our calculators at att.com/att/planner or att.com/att/datacalculator

Question 11

Can I Video Call with someone who’s not with AT&T?

Accepted Answer

Yes. To use AT&T Video Call, both the caller and receiver need a video call-capable phone and must be located in an AT&T HD Voice coverage area. Not all carriers have interoperability with AT&T Video Call.

Question 12

How do I know if I can Video Call with one of my contacts?

Accepted Answer

If the Video Call button displays in color in your contacts or on the keypad dialer, they can receive a Video Call.

Question 13

Can I Video Call with more than one person?

Accepted Answer

Yes. While on a Video Call, simply touch the + Add Call button to let more people join your Video Call.

Question 14

Can I switch from an HD Voice call to a Video Call?

Accepted Answer

Yes! You can seamlessly switch between an HD Voice call and a Video Call by touching the Video Call button on your device. The person you are speaking to can accept or reject the change from an HD Voice call to a Video Call.

Question 15

What are my options for answering a Video Call?

Accepted Answer

When you receive a Video Call, you’ll see options on your screen to answer the call as an HD Voice call or as a Video Call. If you choose Video Call, the call starts as a two-way Video Call where both parties can see each other. Selecting Voice only will result in an HD Voice call.

Question 16

Where can I find additional support for AT&T Video Call?

Accepted Answer

Visit the AT&T Video Call support page

Question 17

Can I use Video Call internationally?

Accepted Answer

No, not at this time.

Question 18

How do I turn off Video Call on my phone?

Accepted Answer

If you don’t want to make or receive Video Calls on your phone, you can turn off Video Call from your phone’s call settings. You’ll still see the Video Call icon on your phone, but you will no longer be able to use Video Call.

Question 19

Is my Video Call capability shown to others?

Accepted Answer

Yes, your Video Call capability is shown on other phones that support Video Call. The Video Call button will show others that you can use Video Call. This means others will be able to see that you are on a phone that supports Video Call and that you are within an AT&T HD Voice coverage area. This information is automatically refreshed in near real-time.

Question 20

What happens if I leave the AT&T Video Call coverage area during a Video Call?

Accepted Answer

If either person on the Video Call leaves the AT&T HD Voice coverage area during the call, it will switch to our standard voice service.

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