AT&T Store Longmont Longmont

Great customer service. They took care of me & resolved my problem, unlike the BOulder store which has a rude, obnoxious manager.

I just wanted to say thanks to Sean he was extremely helpful today.

I have an old I-Phone S5 and went fly fishing with it! Oops! Melissa tried everything including a new SIM card. Nothing worked. Bought a refurbished one on the Internet. A week later she transferred SIM card to SIM card all data and pictures. She said the battery was at 26% capacity. Gave us directions to a battery store! Thank you for a wonderful experience.

Extremely lacking customer service. When selling you a cell plan, AT&T fails to tell you they lock your device so if you ever want to change providers, you have to jump through online hoops attempting to unlock, back up. wipe and restore your phone. I came to this store asking for assistance to unlock my phone and the manager interrupted me and said they don't unlock phones and he couldn't help me. He told me to go to the URL and make the request. I told him I'd already tried that but it wouldn't accept my IMEI phone #. He said he wouldn't help me. I asked for the customer service phone #, he told me 611. I took a seat in the corner of the store and was on the phone with AT&T customer service asking that they help me unlock my device. While on the phone, the in-store manager, Josh, told me I couldn't be in the store during this phone call and told me to leave. I told him I was on the phone with AT&T customer service, he was insistent that I not remain in the store while having this conversation and told me to leave now! Josh clearly is extremely unconfident as a manager and does not understand the value of customer service.

To Whom It May Concern,I purchased a phone from you at&t at your Longmont, CO 80501I returned your phone that I was not happy with and I received these receipts when I purchased and returned from your cashier. I was told it would be taken care of. Then I receive word that I have not returned it to you when clearly you can see that it was returned by the transaction numbers on the receipts attached. Your company has created a problem for me by not property handling your customer service policy. My credit score has been affected by your unprofessionalism. I am requesting that you do your part as a company and correct this matter by contacting every party involved. I am extremely unsatisfied with your management. Please contact me if you have any question. In the meantime, fix the problem you have created for me. Michael G.