AT&T Store Longmont Longmont

Store manager Gabriel was very helpful! He helped us save money on our plan. Very knowledgable and friendly staff.

I purchased a new Iphone SE in mid September 2020. They did not activate it forcing me to make two calls to their Proteck call line and finally have it activated remotely.

el peor services dicen k aran una cosa no lo acen te cobran de mas te levantan falsos incompetence nomas termine mi fontraro y me sali mirnten no save lo k aces no la recomindo ni para emerjencia

Josh was very helpful and fixed the problem with my new iPhone. I would definitely recommend the Longmont store.

Horrible customer service. 7-25-2020 i went to yhe store to resolve an issue. The first employee was new and I had no problem with, but he had to keep referring to the manager with questions. The manager was rude! He never greeted me, seemed anoyed that i was evdn there. I had questions regarding the manufactures warranty. I had moisture in the glass covering of the cameras. Never got the phone wet. But Gakaxy S10E are water proof up to 3 meters for 30 min. Its advertised as water proof. He told me if there is water in the phone that he could not help me. He checked no water. I was trying to clarify with him the policy becsuse if i were to swim with this phone as I did my old phone i didn't want to void the warranty if swimming with it and it got wet inside somehomwe would the warranty cover it. Thats when he rolled his eyes and said. " If i drop my iphone in water and its ruined than it isn't covered by factory warranty."

1. this isn't an iphone.

2. The phone was being used the way it was designed.

So why would it not be covered?

"Well im not samsung so talk to them."

Me. "Ill just come back later when a manager is here."

Him, "I am the manager"

I had to call another store and speak to Gabe who is very easy to work with and was very Happy to help me find out the information i wanted regarding the manufacturers warranty.