AT&T Store Defuniak Springs Defuniak Springs

Was given a “bottom-line” quote for monthly service. I agreed to said service and initial bill was much higher. I had billing errors every month. Sales rep and manger were unprofessional and rude. Repeatedly told they’d look into and call back, most of the time didn’t receive calls and readdressed. Promises were made to lure me to sign and in the end they didn’t honor them. I’ve documented and addressed issues with corporate office who were very professional and helpful. Hopefully something changes at this store. I believe “big” AT&T is legitimate, this local AT&T store not so much.

The first time I went into the store, it was great and everyone was so helpful. Since then I've gone in several times and it was awful!! The last time I went in and my husband went in separately, The girls there were great! Very helpful and acted like they were interested in helping, unlike before.

We walked in the store with a wounded S-8 and in short order left with a working and connected S-9. also got help in applying for an insurance claim on my wife's damaged S-7

I went in here yesterday for a JOB INTERVIEW. I came in and was polite I waited for the sales associate to finish with his customer. I was standing behind the man he was helping at his computer. When the man leaves the associate doesn’t acknowledge me at all and turns around and asks 2 people if they needed help and he pulls them to the computer not acknowledging me at all well the second associate was sitting at her computer with a friend not working or anything and not acknowledging me as well. I still waited for the man to finish he finally does and then decides to ask what I needed and as I’m in mid sentence the woman came back asking a question and the associate decides to help her again just blowing me off. I had a interview for a job at 2pm and waited in this store for 20 minutes. As a manager when you tell a person a time for a job that’s when your supposed to be there and be called back. I missed a job opportunity and I’m not happy. But then again seeing how these people are it just shows how unimportant I’d be as a worker there.

2 20 something’s were there to sell the product. Not very knowledgeable, did not understand what I wanted, halfway listened. Confused me and hindsight I would not have purchased this phone. Very disappointed with the whole process. I should have researched and ordered online. Will never go to this store again