AT&T Store Ankeny Ankeny

I had great service, I came in and I let pretty quickly, they have great personalities

Terrible. Just terrible and rude. If I could give zero stars I would. I took my daughter in to get a new phone as her iPhone 11 was cracked and little beat up. ATT was offering $800 trade-in credit for it. Since we had a local store I went in to get it done sooner. New phone was ordered and received just fine. Was told at time of purchase once we get the new phone we can bring in the old phone for the trade in. Went to go do that....they refused to take the phone. Stated I was told at time of purchase I could trade it in and even told them how online was showing I could trade it in. All three employees were very rude and refused to help. I left the store, called ATT and got a shipping label to get my trade-in. If the store manager see this....was it really worth it? Super easy to do via a rep on the phone. Never doing business in this store again. Who ever is in charge needs to really sit down and talk with their employees about how to talk too and treat customers. Had they even attempted to help, I wouldn't be so upset. The fact that they just straight up refused to help is not a good look or experience.

The Ankeny store has been really awesome with information and help. Nathan has been right on top with answering questions and giving info we never knew was available. THANKS, Nathan.

MAJOR FAIL LOST PRODUCTS
I had purchased 2 iwatch 5 for my elderly parents. I had returned them unopen and they would return them . Never was return and billed my accoount . Went back up and NEW manager said he would look at this and give me a call back NEVER CALLED BACK I am done with att and been long long time customer If you lie and don't keep promises then no business. BTW i have 6 phones on the account. someone must be a thief there

If I could give a zero I would. This site says the store requires the employees to wear masks. The door has a sign requiring customers to wear masks. My son and I wore a mask while shopping there on 7/10/20: The employee did not and stated that she didn’t have to as state law does not require her to. We walked out and crossed AT&T off our list of potential wireless providers.