AT&T Store Fayetteville Cross Creek Mall

We only came to this store from the COR store due to them having the iPhone 12 like we were looking for. I knew I should've just ordered the phone online and never dealt with an AR location. The guy who was helping us was very nice and everything went super well ... until I got home and started to activate the device. Even though the device was brand new the sim card removal tool was not in the packaging, which is really odd but whatever. There was no sim card in the device and we were upgrading from an iPhone 11, so I would think we would get a new sim card since the network has updated to a 5g network, again whatever we just used the sim card from the iPhone 11. But upon looking at MyATT I had noticed that NextUp was added and that was NEVER discussed at ANY POINT during the interaction nor was it asked for by either of us. So I am not completely happy with the AT&T Sales Rep taking it upon himself to just add what he wanted to and not inform me of anything. Especially since I am also an AT&T employee with RST. After calling back to the store and expressing how unhappy I was about this I was told that it was the STORE MANAGER which is DEFINITELY not ok at all. I was told I could either come into the location tomorrow morning and deal with the same person AGAIN or to call Customer Care. Thankfully Customer Care was willing to correct the store's mistake with applying the credit for the feature and sending me the link to have it removed after my 14 days are up. I will not be ever returning to this location again, I highly encourage anyone else to stick with the COR store locations and stay away from Authorized Retailer if at all possible.

Other than the long wait times EVERY time I come in the service is great.

Staff was very professional and courteous. They let me take my time and where very informative. Definitely a store I would recommend.

Everything was great all the staff was super nice and helpful to each other as well as to myself