AT&T Store Fayetteville Northwood

Horrible customer service. Go to another location. Came in to upgrade 2 phones and get another phone and line. One of the phones for upgrade was never ordered. Had to order with customer service and now is delayed. Got 2 watches and now the fee to return increased to $55 after being told $25.

Terrible customer service, ignores customers needs, doesn’t even know how to set up mobile devices, and needs training in what the word customer service and mobile service is.... very rude and ignorant to my mother who I will say worked for AT&T in the past. I told her to switch mobile carriers. Bad store service kills AT&T profits. Treat others how you want to be treated. Why pay for services not rendered. They didn’t even give her charger with a brand new phone and phone still doesn’t work correctly.

We just left the At&t store. It's 8:30 now. We got there @ 7pm and had already went to two At&t stores earlier. whenever we pulledthere the manager (her name is Victoria or Clorra)was outside FLIRTING with a customer who had a RED TESLA. Whenever my girl had went to the door, that's when a white man named (Angel) asked my girl for her name. He was standing outside also. (Angel) left around 7:20. The manager had told her that she was NEXT and her wait time was around 10 minutes. So we waited and waited and waited, but we both had noticed that the manager was still outside FLIRTING with the man in the TESLA. Keep in mind that they close @ 8:00p.m. it was 7:35 when I had walked up to the store and a woman was talking to another customer and she said because I ASKED HER that my girl was NEXT. SHE SAID HER NAME. We still waiting right. We was in her car most of the FINALLY around 7:58 I snapped and started walking back towards the store.Thats when the same woman who said her name had opened the store door and was like THE MANAGER HAD ALREADY LEFT. WE CAN GO TO THE ONE ON SKIBO, THEY CLOSE @ 9. We when to the one on SKIBO along with another customer BUT SKIBO SAID THAT THEY WAS CLOSED. IT'S ONLY 8:40. I DON'T LIKE LIARS.

I visited this local a fe days ago. It was not my first time using this store. however, it was my first time working with Timothy Burnette-Rayfield. Timothy made my experience, seamless. We discussed my devices and payment, I told him what I was looking for and he went into customer service mode. Timothy was able to add features to save me money, along with some new discounts. I walked out satisfied, all my questions were answered and I was able to go home and transfer all my services to my new phones. It was an awesome experience. I highly recommend that you schedule your appointment with Timothy. He will take the time to listen to your concerns and needs. Then he will make it happen.

No one will answer the phone. Tried calling at non-peak times and no one will answer!