AT&T Store Springfield Springfield

I needed help with my phone setup and they could not have been more helpful or courteous...great staff!
Run from Coburg's AT & T to Gateway!!

These guys are the best ever! They are all so knowledgeable and don’t seem to mind helping! They have been absolutely great! I won’t go to another ATT store. I used to go to the other store at RiverView in Eugene and not only did they take advantage of me, but lied to me and never followed through on their promises. I will never go back! Everyone at the Springfield store has been absolutely amazing. They helped me get my iWatch set up, my account straightened out and were always ready to help! They are the best!

Luis was so helpful in setting up my phone service when we switched plans compared to the coburg road location which didn’t want to look up anything

I've visited this store a total of five times over the years AT&T has been my carrier. Four of those times, the customer service was exceptional. Really above and beyond. The last time, and I do mean last, was something different.

I had been the the previous weekend to take advantage of a promotion to trade in my old iPhone for the latest model. They didn't have the color I wanted in stock, so they offered to ship it to my home. They told me to bring both iPhones in when it arrived, and they would set me up with a screen protector, transfer data, and get the new line activated. This was the awesome customer service I'd come to expect.

The new phone arrived three days later, and I drove the 20 miles to Gateway to turn in my phone and get the new one set up. There was only one person working at that time. He made it really obvious he didn't want me or the elderly gentleman ahead of me there. Not while he was flirting with the young female customer ahead of us, at any rate. When it became obvious we didn't mind waiting, he sent the gentleman ahead of me away with a "nothing we can do" about his reception issue. When it was my turn, his response was "What do you want us to do about it?" I explained the situation again, and he dismissed me with "Well, they shouldn't have said that. You need to send your old phone in yourself. I'll talk to the employees about it." With that he turned around and went back to the girl he was with when I arrived.

Looks like I won't be going back to that store. I gave it two stars; five for all my previous visits, and negative three for the beefy, shorts-wearing, tatted-out D-bag I had to deal with last time. It's a mixed bag, so unless you happen to be in Gateway anyway, and don't mind walking out if you draw a bad rep, I'd recommend staying away.

My daughter upgraded her phone (at a different location) so I went to this location to get help in switching my moms’ phone over to my daughters old phone, which was an IPhone 7. Branden told
Me that Apple is discontinuing service for the 7 in a month so it would no longer work, so I purchased an 11 for her. When I got home I searched online and couldn’t find anything about the 7 having serviced stop in a month. I’m mad at myself for being so gullible and mad at them for taking advantage of me. I will not be going to that location again.