AT&T Store Eddystone Eddystone Crossing

3 rd time in the store still noone will help me

Every single time I go into the this store there’s always been an issue. All of the workers sit on there phones and will make every excuse to not help you with what you need. I tried to return 2 apple watches 5 separate times that I purchased before Christmas and every single time they told me a different excuse as to why they couldn’t. Now the fourth time I walk in a worker tells me I could come back tomorrow and return them (I already mentioned the 14 day window and that I’ve been there multiple times before this) and he tells me I can come back in today around 10 to make the return. So low and behold I go in today at 10 and they tell me the 14 day window has passed and I can’t return them. Moral of the story don’t go to this store unless you want to waste your time.

Exelente servicio

Called to make an appointment and the line was busy. I thought a phone call would be able to answer my question in less than 30 seconds.

Walked in and nobody said a word to me. It’s the Friday before Christmas and 1 person is on the floor. Sat for 15 minutes and listened to loud hip hop and the laughter and clowning of at least 2-3 people in the back room.

Called again to see if a phone ringing would draw the attention from the laughter in the back room to the two customers sitting and waiting for service. Phone was off the hook- I saw it. I’ve been an att customer for over 10 years and gave thousands and thousands of dollars to the company. Would be nice to have slightly better customer service.

When the tall gentleman with glasses finally said hello after 20 minutes of waiting he was polite and helpful only too tell me to go to the apple store. Wish those 5 words could have saved my wasted 45 minutes all and all with travel time.

1 star only because the guy was cool. Wish He introduced himself so I could give his name.

Ps the phone IPhone 8 I bought for my grandmother 3 weeks ago will not turn on. Now I’ll waste another 2 hours driving to the closest apple store and gas. I want my account credited.

So a girl named "Brittney" talked me into getting a new phone, so we go to at&t which she knew everyone including the manager and all I wanted to do was use the internet so I jumped on a display phone bc for some reason my so called exfriend said we should definitely wait on tiffany, well she seemed nice so I didnt mind.that was taking way to long since the lady was already with 2 customers so a guy started getting me approved they could not verify who I was so he had to jump on his tablet and call at&t well first off he lied and told whoever was on the phone that I infact had two forms of ID (I did not) I only had a pa state I'd card and no bank debit/Visa card like he said but whatever he did it worked. I got approved for two brand new x- Max's I was so super excited I even picked out my color ihought it was super weird that he handed my slick friend the phones after everything was done &even more weirder the manager or no other employees didnt ask me why I seemed so excited but wasn't ripping open the box. well I go to leave make my pin and the recipe was in the box. Well half way home to Chester I realized the girl lied about what her name was either to me, or to the guy at at&t bc for the phone & signing up for direct tv she used a different name and even gave up a ssn well halfway home like I said her stupid midget boyfriend rips me out the car There was pretty much nothing I could do iv tried calling at&t but without remembering the phones, phone number I cant cancel my account so not only do I not have an awesome phone I'm screwed out of probably ever being able to get an at&t phone again. Smh beside the fact that I heard this conartist exfriend I had say the guy who rung me up was on her "team" bc he not only lied to get me verified which I'm not sure why anyone needs that many forms of I'd for a phone but they were in fact fb friends as well so from the very beginning the whole plan was to use me to get these phones so they could all do whatever they wanted with them. The simple fact that they all knew the girl (at least 3 employees) tells me this store knows exactly what is going on and doesn't care smh