AT&T Store Alcoa Alcoa

Day of the WeekHours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
234 Hamilton Crossing Dr
Alcoa, TN 37701
US
We are located in Hamilton Crossing Plaza off Highway 129 next to Buffalo Wild Wings and across from Dick's Sporting Goods.
(865) 982-2820(865) 982-2820
To continue helping keep our customers, employees, and communities safe, we’ve made a number of changes in our retail stores as a result of the coronavirus pandemic.

🠢    Masks are required to be worn by employees, customers and visitors in our stores and will be provided to customers who need them.

🠢    We’re now offering curbside service, touchless transactions, and in some markets, door-step service with a no-contact virtual set-up.

🠢    We’re also limiting the number of people in our stores to ensure social distancing and asking customers to first go online to handle some services like bill payments and device upgrades.

🠢    Hand sanitizer is available to our employees and customers, and surfaces are cleaned and sanitized at regular intervals throughout the workday.

Device Protection Open Enrollment
Now you have another chance to protect your device even if you’ve had it more than 30 days. Sign up for AT&T Protect Advantage during Open Enrollment. Ends August 31.
Device Protection Open Enrollment
Samsung Galaxy Note20 5G
Everyone gets our best deal. Not just new customers. Learn how to get the new powerful Samsung Galaxy Note20 5G FREE with trade-in.
AT&T Samsung Galaxy Note20
HBO Max - Discover a new streaming experience
We're adding HBO Max to select plans and packages. Now get even more entertainment with wireless, TV, or internet.
Special offer for AARP members
Learn how to switch & get a $100 credit per line when you buy a smartphone on an installment plan.
AT&T speed tops the charts! AT&T is Knoxville's fastest wireless network.
With more people connecting with each other virtually than ever before, having fast wireless speeds is important. Whether you are connecting with family, friends or colleagues or downloading the latest movie, we’ve got you covered.
Back to School
Home or away, go back to school with the best deals. Check out the AT&T's back to school shopping guide for ideas & deals on the latest phones, tablets & accessories.

Special offers and new phones for Alcoa

  • Save 10% on AirPods
    Apple AirPod discounts

    Wireless Earbuds

    More magical than ever. AirPods combine an Iconic design with breakthrough technology and high-fidelity sound. Limited time offer.
    Ends 8/27/2020. Restrictions apply.
  • AT&T iPhone SE

    SMARTPHONE

    Learn how to get the new iPhone SE (2020) for $5/mo. Req's new line, qualifying installment with elig. unlimited plan.
  • AT&T Samsung Galaxy Note20 Ultra 5G

    SMARTPHONE

    Learn how to get the new powerful Samsung Galaxy Note20 Ultra 5G for $300 with trade-in. Req's elig. Unlimited plan, installment agmt and trade-in of elig. phone.
  • LG V60 ThinQ 5G

    SMARTPHONE

    Learn how to get the LG V60 ThinQ 5G for $10/mo. When you buy on a qualifying installment plan with elig. unlimited plan (min. $75/mo. before discounts). Req's new line.
  • AT&T PREPAID
    Prepaid phone plans in Alcoa

    Prepaid Phone Plans

    Learn how to get Unlimited Plus for $50/mo. when you open a new line on our $75/mo. plan and sign up for AutoPay. You’ll enjoy unlimited high-speed data while saving $25 each month. Time for a prepaid phone plan in Alcoa?
    50.00/mo.Plus taxes and fees with AutoPay
    After 22GB, AT&T may temporarily slow data speeds if the network is busy. Offer ends 10/29/20 in stores & 10/19/20 online. Excludes upgrades. First mo. svc. charge & taxes due at sale. In-store activ. fee is $15. Other restr’s may apply.
  • AT&T Prepaid + iPhone
    AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the Alcoa Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Keeping you connected and entertained is our goal! From the newest wireless devices to all of your entertainment in one place with AT&T TV (That you can walk out watching!), we've got you covered. Whether you're at home or on the go, our experts can build the best solution for your lifestyle. Plus, check out our unbeatable selection of wireless accessories and AT&T Internet plans! Our location also has business experts on hand to help support the wireless needs of your small businesses. Come by and see us today!
manager photo
Meet our manager
Jamie is a lifelong resident of East Tennessee. When Jamie isn’t in the store helping his team match you with the best wireless and entertainment solutions, he enjoys attending and supporting events in the community as well as watching Tennessee football and basketball.
manager photo
Meet our manager
Jamie is a lifelong resident of East Tennessee. When Jamie isn’t in the store helping his team match you with the best wireless and entertainment solutions, he enjoys attending and supporting events in the community as well as watching Tennessee football and basketball.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    Went into your store today for a replacement screen protector. I had purchased one at your store on May 21,2019 at your store. Went in today about replacing it because it had already cracked. Was told that I had to go on line. Walked away several times to greet other customers coming into store. I had to ask for website. After leaving again comes back and writes it on her card. Said after I contact them they will send one will take several days and then I have to send back broken one or they will recharge me full price. Plus I pay for shipping . I got on website and said there was a place close to me that honors that. Cell phone repair In Alcoa which was 2 miles from me. They were awesome. Changed it and took care of sending it back! Awesome store! You need to tell your consultants that there is a local store that will honor the warranty!!
  • 5 out of 5full starfull starfull starfull starfull star
    I felt this review was absolutely necessary and hopefully the sales consultant gets the proper recognition he deserves! My mother came into your store May12, 2019 at noon and was helped by Aidan . Sure,good customer service is priority but Aidan went above and beyond what is expected. My mother is a stroke victim, so her communication is very limited and to explain what she needed help with her phone could be a challenging task for anyone. Aidan was very attentive, caring and professional all in one package! He helped my mother set her phone up where her emergency contacts are within one tap of a button, deleted unneccessary items, and simply showed her "how to" on many items on her phone. Thank you AT&T for taking care of your customers!
  • 5 out of 5full starfull starfull starfull starfull star
    The salesman was incredibly helpful, and he was honest and helped me work my bill around to be the best price for what I wanted. My service is incredible and my phones are awesome. I would highly recommend AT&T to anyone!
  • 5 out of 5full starfull starfull starfull starfull star
    I went into the store because I had a defective SIM card in my iPad and I had questions about my plan. I was able to get a new SIM card and upgraded my plan.
  • 3 out of 5full starfull starfull starempty starempty star
    Service was as expected, but representative had very little personable skills.

More locations in the Alcoa area

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