Resolve payment issues

Any of these issues happen to you?

• A charge on your credit or debit card that doesn’t look right
• Your payment amount appears to be incorrect
• Your AutoPay payment isn’t scheduled correctly
• Your payment didn’t post

If so, we’re happy to check into it. Gather the following info and fill out this form:

• Your credit or debit card number (or, your bank routing and account numbers)
• Your AT&T account number
• A brief explanation of the problem with the date and amount of the disputed transaction
• Your name, phone number, and email address so we can contact you
• An image of the credit card, check, or bank statement showing the disputed transaction
• The name and address of the bank or card issuer.

Important info

• It can take up to 5 business days to hear back from us.
• To prevent service disruption, keep paying your bill while we look into your concerns.
• Have an issue with your bill charges or something that isn’t listed on the form? If so, contact us.