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Create and manage subaccounts

With a primary Member ID email address, you can create up to 20 subaccount Member ID email addresses at no extra cost.


ArticleDETAILED STEPS

How to create subaccounts

You need to be signed in to myAT&T from a tablet or computer to complete these steps:

  1. Go to Profile > Account users.
  2. If you have more than one account, select the account you want to manage from the dropdown at the top.
  3. Select Manage subaccount users.
  4. Select Add a sub-account.
  5. Read the Terms & Conditions and select Accept.
  6. Complete all required fields and select Save.

Edit a subaccount

  1. Go to Profile > Account users.
  2. If you have more than one account, select the account you want to manage from the dropdown at the top.
  3. Select Manage subaccount users.
  4. Next to the desired subaccount, select Edit.
  5. Update the information you would like to change and select Save Changes.

Disable or enable a subaccount

  1. Go to Profile > Account users.
  2. If you have more than one account, select the account you want to manage from the dropdown at the top.
  3. Select Manage subaccount users.
  4. Next to the subaccount that you want to change, select Disable. You can also Enable a disabled subaccount.

Note: If you don’t see Manage subaccount users, make sure that you’re signed in to myAT&T with the primary Member ID email.
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Learn more about subaccounts

A subaccount is a Member ID email address set up under the account owner’s primary Member ID. Only the account owner can create and manage subaccounts. For example, the account owner would have a primary Member ID email and their spouse or children would have subaccount Member ID emails.
  • You may have up to 20 subaccounts (up to 10 active at one time) under your primary Member ID email. You can't delete subaccounts, but you can disable them.
  • Subaccount users can manage Phone features, get product support, and chat with an agent. 
  • The Member ID email for a subaccount will not appear on the bill.
  • A few additional steps are required for creating subaccounts for any child under the age of 13.

Note: If you created a free AT&T email account after June 12, 2011, and you're not an AT&T Internet or DSL customer, you can't create subaccounts.
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Learn about ordering permissions for subaccount users

  • U-verse TV and AT&T Internet account owners can grant ordering permissions to subaccount users who are 18 years of age or older. Learn how to grant ordering permissions to subaccounts.
  • Granting ordering permissions allows the subaccount user to make service-related purchases (like buying Pay Per View movies). These purchases are charged to you, the account owner, per your existing contract with AT&T.
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