If you can’t access the AT&T ActiveArmor® app or are unable to change your subscription, the app and our network may be out of sync.
Here’s how to resync:
Android®
Turn off Wi-Fi® so you have a cellular-only connection.
- Open Settings, then select Connections.
- Turn off Wi-Fi.
iPhone®
Turn off Wi-Fi so you have a cellular-only connection.
- Open Settings, then select Wi-Fi.
- Turn off Wi-Fi.
With your Wi-Fi off, try to access the app or change your subscription.
Heads up: If you don’t have an AT&T plan with unlimited data, data charges may occur.
Still can’t access ActiveArmor?
You may need to delete or uninstall and reinstall the app:
Android
- Open Settings, then select Apps, and tap See all apps.
- Select AT&T ActiveArmor.
- Select Uninstall and confirm by tapping OK.
iPhone
- Press and hold the AT&T ActiveArmor app.
- Select Remove App, then Delete App.
- Tap Delete to confirm.
Still can’t change your subscription?
- If you added ActiveArmor mobile security through AT&T, call 611 or 800.331.0500 to speak with a rep.
- If you subscribed through your app provider and want to downgrade from advanced mobile security to the free version, you’ll have to get help from your app provider.
FYI: If you have a business account, contact your account or IT manager for support.