Have your account number handy and call us at <a href="tel:+1800.288.2020">800.288.2020</a> to start your equipment return or move to a new location.

Learn how to send back Wi-Fi gateways and extenders or All-Fi Hubs and Boosters for your internet service.

Learn how to send back Wi-Fi gateways and extenders or All-Fi Hubs and Boosters for your internet service.

Learn about our return timelines and non-return fees.

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AT&amp;T Return Policy

Failure to return your equipment within 21 days of the date you canceled your service or ordered your replacement equipment means that your account or credit card is subject to a non-returned equipment fee depending on the service and the equipment involved. For AT&amp;T Internet, non-returned equipment fees include $150 for the Wi-Fi Gateway or All-Fi Gateway (a.k.a. Residential Gateway), $200 for the All-Fi Hub, and $65 for each Wi-Fi Extender or All-Fi Booster issued to you as part of the Extended Wi-Fi Coverage Service (EWCS). For U-verse TV, non-returned equipment fees include $150 for each TV receiver.

Any concealed damage that is determined to be the result of abuse may result in a charge to your AT&amp;T account. For damage disputes, please contact AT&amp;T at 800.288.2020.

Please note: For equipment that was returned after 21 days, please allow one to two billing cycles for the non-return charge credit to be applied.
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Gateways & hubs

Extenders & boosters

Fiber jacks & ONTs

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