Return your internet equipment
Learn how to send back Wi-Fi gateways and extenders or All-Fi Hubs and Boosters for your internet service.
Get started
Have your account number handy and call us at 800.288.2020 to start your equipment return or move to a new location.
Return to AT&T
All-Fi Hubs
Return these items with their power supply.
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BGW320
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BGW210
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CGW450
Return to AT&T
All-Fi Extenders
Return these items with their power supply.
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AirTies 4971
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AirTies 4981
Don’t return
Fiber jacks & ONTs
Any equipment mounted to the wall should be left in place. Keep items you own.
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Terminals found in closets, garages, or outside
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Wall-mounted equipment
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Equipment or cables you own
No packing required
Prepare your return
Gather your equipment. To avoid a non-return fee, make sure you return all required equipment within 21 days of your service change or disconnect.
Ship your equipment back
Take your unpacked equipment and account number to a company-owned FedEx Office Pack & Ship or The UPS Store. Have a store rep scan your equipment and get a tracking receipt. They’ll pack and ship it. Don’t drop your equipment in a drop box.
Return other equipment
Not what you were looking for? Learn how to return smartphones and other wireless devices or home equipment.