Wireless Support/Device Support/
Calling & contacts/
Make & Receive a Call
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Apple iPhone 5s

Make & Receive a Call

Place, receive, and reject a call.

  1. To answer a call, select Accept. To decline a call and send it directly to voicemail, select Decline.

    Note: If iPhone is locked while receiving a call, select and drag the Phone icon to the right to answer the call or press the Sleep/Wake button twice to decline the call. In some areas, declined calls are disconnected without being sent to voicemail.

    Step 1

  2. To decline a call with a text message, select Message, then select the desired message

    Note: To create a custom reply, select Custom, enter the Desired message then select the Send icon.

    Step 2

  3. To make a call, from the home screen select the Phone app.

    Note: To learn about calling or using your device in other countries, visit the AT&T International website.

    Step 3

  4. To make a call from the Contacts list, select Contacts, then select the desired contact.

    Step 4

  5. Select the call icon.

    Step 5

  6. To make a call from Recent or missed calls, select Recents, then select the desired contact or number.

    Step 6

  7. To dial a number to call, select Keypad. Enter the desired number, then select the Call icon.

    Step 7

  8. To call a Favorite contact, select Favorites then select the desired contact.

    Step 8

  9. To end the call, select the End call icon.

    Note: Learn more from Apple support article: If you can't make or receive calls on your iPhone.

    Step 9

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