App Troubleshooting
Device Image

RED Hydrogen One (H1A1000)

App Troubleshooting

Clear the app cache, force stop an app, check for updates, remove an app, and reinstall an app.

  1. CLEAR APP CACHE: From the home screen, select the Settings iconApps & notifications See all apps > desired appStorage > CLEAR CACHE.

    Step 1

  2. FORCE STOP AN APP: From the Settings screen, select Apps & notifications > See all apps > desired app > FORCE STOP. Select OK to confirm.

    Step 2

  3. CHECK FOR APP UPDATE: From the home screen, select the Play Store app > Menu icon > My apps & games > UPDATE.

    Note: Select UPDATE ALL to download all available app updates.

    Step 3

  4. REMOVE AN APP: From the desired app's Play Store page, select UNINSTALL then select OK to confirm.

    Step 4

  5. REINSTALL AN APP: Select INSTALL from the desired app page to reinstall.

    Step 5

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