App Troubleshooting
Device Image

RED Hydrogen One (H1A1000)

App Troubleshooting

Clear the app cache, force stop an app, check for updates, remove an app, and reinstall an app.


INSTRUCTIONS & INFO
  1. CLEAR APP CACHE: From the home screen, select the Settings iconApps & notifications See all apps > desired appStorage > CLEAR CACHE.

    Step 1

  2. FORCE STOP AN APP: From the Settings screen, select Apps & notifications > See all apps > desired app > FORCE STOP. Select OK to confirm.

    Step 2

  3. CHECK FOR APP UPDATE: From the home screen, select the Play Store app > Menu icon > My apps & games > UPDATE.

    Note: Select UPDATE ALL to download all available app updates.

    Step 3

  4. REMOVE AN APP: From the desired app's Play Store page, select UNINSTALL then select OK to confirm.

    Step 4

  5. REINSTALL AN APP: Select INSTALL from the desired app page to reinstall.

    Step 5

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