Device help

Get step-by-step help and info for your device.

Browse the Web

Browse the web, add bookmarks, use browser tabs, and access browser settings.

Download Apps & Games

Download apps, games, movies, music, books, magazines, newspapers and more.

Remove an App

Remove an icon from your home screen and delete apps from your device.

View or Close Running Apps

How to view, switch between, and close running applications.

Backup & Restore with a Computer

Backup and restore your device with a computer.

Back up & Restore with a Memory Card

Backup contacts, photos, and files to increase device memory or transfer to another device.

Backup & Restore with Google

You can use Android Backup Service to back up data connected to one or more of your Google accounts. If you replace your device or erase its data, you can restore your data using the account(s) that you backed up.

Battery Life

Tips and tricks to extend your battery performance.

Charge the Battery

Tips on charging your battery.

Block Calls

Block or unblock calls from your device.

Call Forwarding

Manage call forwarding from your device.

Call Protect

Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.


Access contacts, create a contact, edit a contact, add a picture or ringtone to a contact, delete a contact, add or remove a contact to speed dial, and back up contacts.

In-Call Options

Learn what features are available while on an active call.

Make & Receive a Call

Place, receive, and reject a call.

Airplane Mode

Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.


Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile Hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal, turn international roaming or your mobile data connection on or off.


How to connect to a Wi-Fi network.


Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Device Setup

Set up your device for the first time or after having done a factory reset.

Gestures & Navigation

Control your device by making specific movements with your hand.

Google Sign-In

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and More.

Insert SIM & Memory Card

Install and remove the SIM and memory card (MicroSD).

Keyboard & Typing

Keyboard functions, Auto-complete, Swype, Copy & Paste, One-handed operation, and Keyboard Settings.

Learn and Customize the Home Screen

Make changes to wallpaper, style, home screen panels, folders, and screen grid.

Power Device On or Off

Turn your device on or off.

Block Messages

Block, unblock contacts and messages from your device.

Email Settings

Manage email settings such as sync frequency, signature, removing an email account, and more.

Messaging Settings

Change text (SMS), picture (MMS), emergency, and emergency/AMBER alert settings.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Set Up Email

Add your personal email accounts so you can read and send email on your device.

4 View

The RED Hydrogen One allows you to capture and view holographic RED 4-View content.

Screen Projecting

Project photos, videos, and media on your device to another device (TV, tablet, computer, etc.).

Voice Control

Use voice commands to control your device and access voice control settings.


Access the calendar, change the calendar view, and manage events.

Access, Store Photos & Videos

Learn how to access and store photos and videos.

Advanced Photo & Video Features

Learn how to access and use Camera modes, effects, customization, and crop a photo.

Camera & Video Settings

Manage camera and video settings including flash, timer, picture size, and storage location.

Take a Picture

Take a picture, switch between front and rear cameras, add stickers, focus, zoom, take a screenshot, and access photos.

Take a Video

Record a video, focus the camera, zoom in and out, pause and stop a recording, change camera mode, access, delete and edit videos.

Transfer Photos & Videos

Transfer photos and videos to or from your device and a computer.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.


Android Factory reset protection allows you to prevent non authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated Google account or screen lock information can use the device.

Reset Pattern Lock

Reset a forgotten pattern lock.

Secure My Device

Lock or unlock your display, set a screen security lock type (pin, password, pattern, or fingerprint), get your PUK code, or request your device be unlocked from the AT&T network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.


Accessibility features allow you to improve the usability of your device for users affected by impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date & Time

How to manually set the date, set the time, change the time zone, set an alarm, and delete an alarm.


Change the brightness, display time out, screen orientation, and access Moto Display.


Learn how to access and adjust notification settings, turn notifications on or off, and change notification sounds.

Sounds & Alerts

Change volume settings, ringtones, notification alerts, and enable or disable Do not disturb mode.

Available Memory

Check the available device storage.

Find IMEI, Serial Number & Phone Number

View the device serial number, IMEI, and phone number.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the RED Hydrogen One (H1A1000)

Learn how to update the software of the RED Hydrogen One (H1A1000).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

View data usage, change displayed billing cycle, set billing cycle, set monthly data limit & warning, and view data usage by app.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

App Troubleshooting

Clear the app cache, force stop an app, check for updates, remove an app, and reinstall an app.

Reset Device

Power cycle, restart, factory data, alternate master reset of the device, and reset network settings.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Set Up Voicemail

Set up voicemail.

Having device issues?

Fix common service and device problems.