Which device do you want help with?

Device Setup

Set up your device for the first time or after having done a factory reset.


INSTRUCTIONS & INFO
  1. To begin, select the desired language then select LET'S GO.
    Note: Before setting up your device, make sure you have completed the online activation process. Please see Activate your new phone or SIM for more information.
  2. If you have another device, you can copy content to your new device. Select Copy your data, then follow the prompts to copy your content or select Set up as new to continue without copying from an old device.
  3. If you would like to connect to a Wi-Fi network, select the desired network name then follow the on-screen prompts. Select Use cellular network for setup or Don't use any network for setup to proceed without connecting to Wi-Fi.
    Note: Select CONTINUE if prompted.
  4. If you would like to add your Google account, enter your Email or phone number then follow the prompts. If you do not have an account but would like to add one, select More options then follow the prompts. If you would like to continue without setting up an account, select SKIP.
    Note: If you select SKIP, you will be prompted to select SKIP again to confirm. If you decide to add your Google account, follow the prompts to sign in to your account.
  5. To set up a fingerprint lock on the device, select ADD FINGERPRINT then follow the prompts. Select Skip to continue without setting up a fingerprint.
    Note: If you wish to proceed without setting up a screen lock, you will be prompted to select SKIP ANYWAY.
  6. Review the Google services prompt, then select the desired switches. Select NEXT when finished.
    Note: Review the Google app prompt, then select the desired option and follow the prompts to continue.
  7. If you would like to set up any other features during set up, select the desired feature. Select ALL SET to continue with set up.
  8. Setup & Transfer allows you to transfer content and set up voicemail, accounts and services from a previous device. Select NEXT and follow the prompts as desired.
    Note: If you would like to proceed without using Setup & Transfer, select NEXT > SKIP > SKIP > EXIT.
  9. Select OK, GOT IT.
  10. TV Mode allows you to quickly launch DIRECTV or your favorite video app. Select SET UP, then follow the prompts.

Did you get the help you needed?