Reset device

Reset device

Learn how to perform a soft and factory reset of the device.


Video

WATCH AND LEARN


INSTRUCTIONS & INFO
  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data to the cloud or a computer before proceeding.
    device 2649/1001312105.jpg
  2. From the Start screen, swipe left.
    device 2649/1001282123.jpg
  3. Scroll to, then tap Settings.
    device 2649/1001282124.jpg
  4. Scroll to, then tap about.
    device 2649/1001282125.jpg
  5. Tap reset your phone.
    device 2649/1001282126.jpg
  6. Tap yes.
    device 2649/1001282127.jpg
  7. Tap yes.
    device 2649/1001282128.jpg
  8. The device will now perform a factory reset.
    device 2649/1001282129.jpg
  9. To perform an alternative reset via hardware, first ensure that the device is powered off.
    device 2649/1001282130.jpg
  10. Press and hold the Power key until the device vibrates, then release.
    device 2649/1001282133.jpg
  11. Press and hold the Down volume key.
    device 2649/1001282137.jpg
  12. An exclamation mark will be displayed. Release the Down volume key.
    device 2649/1001282138.jpg
  13. Press the Volume up key.
    device 2649/1001282139.jpg
  14. Press the Volume down key.
    device 2649/1001282159.jpg
  15. Press the Power key.
    device 2649/1001282160.jpg
  16. Press the Volume down key.
    device 2649/1001282161.jpg
  17. The device will now perform a factory reset.
    device 2649/1001282163.jpg

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