App Troubleshooting

App Troubleshooting

Clear app cache, force stop an app, check for app update, remove and reinstall an app to improve your app and device performance.
INSTRUCTIONS & INFO
  1. CLEAR APP CACHE: Swipe down from the Notification bar, then select the Settings icon > Apps > desired app > Storage > CLEAR CACHE.
    device 5145/9007014_01.jpg
  2. FORCE STOP AN APP: Swipe down from the Notification bar, then select the Settings icon > Apps > desired app > FORCE STOP. Select FORCE STOP to confirm.
    device 5145/9007014_02.jpg
  3. CHECK FOR APP UPDATE: From the home screen, select the Play Store app. Select the Menu icon > My apps and games > desired app > UPDATE.
    device 5145/9007014_03.jpg
  4. REMOVE AN APP: From the home screen, select the Play Store app. Select the Menu icon > My apps and games > desired app > UNINSTALL. Select OK to confirm.
    device 5145/9007014_04.jpg
  5. REINSTALL AN APP: From the home screen, select the Play store. Search the desired application, then select INSTALL. 
    device 5145/9007014_05.jpg

Did you get the help you needed?

Great! We're so glad we could help.

0/500

We're sorry that didn't solve your issue.

0/500

Thanks for your feedback!