Reset Device

Reset Device

There are 4 ways to reset your device if you are experiencing issues; Power cycle, Restart, Factory data reset and Alternate reset.


Video

WATCH AND LEARN


INSTRUCTIONS & INFO
  1. POWER CYCLE YOUR DEVICE: Press and hold the Power/Lock button then select Power off. Select Power off to confirm. To turn the device back on, press and hold the Power/Lock button until the screen lights up.
    Note: If you are unable to turn your device off, remove and re-insert the battery.
    device 5145/9006185_01.jpg
  2. RESTART YOUR DEVICE:  If a power cycle does not resolve your issue, perform a device restart. Press and hold the Power/Lock button, then select Restart > Restart.
    Note: If you are unable to access the screen to ‘Restart’ the device or if it becomes unresponsive, press and hold the Volume down and Power buttons simultaneously for 10 seconds, until the device restarts.
    device 5145/9006185_02.jpg
  3. FACTORY DATA RESET: From Settings, swipe down and select General management > Reset > Factory data reset > select RESET DEVICE > DELETE ALL.
    Note: A Factory data reset will revert the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data before proceeding.
    device 5145/9006185_03.jpg
  4. ALTERNATE MASTER RESET METHOD: If unable to reset the device using the above steps, try the Alternate master reset method. With the device powered off, press and hold the Power/Lock, Home, and Volume up buttons simultaneously until the Android Recovery screen appears.
    device 5145/9006185_04.jpg
  5. Press the Volume-down button until Wipe data/factory reset is highlighted, then press the Power/Lock button.
    device 5145/9006185_05.jpg
  6. Press the Volume-down button until Yes is highlighted, then press the Power/Lock button to begin the reset process.
    device 5145/9006185_06.jpg
  7. When the Android Recovery screen displays again, ensure that Reboot system now is highlighted then press the Power/Lock button.
    device 5145/9006185_07.jpg

Did you get the help you needed?

Great! We're so glad we could help.

0/500

We're sorry that didn't solve your issue.

0/500

Thanks for your feedback!