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Make & Receive an AT&T Video Call

Make & Receive an AT&T Video Call

AT&T Video Call lets you make and receive HD Voice calls combined with real-time video.


Prenote info

All AT&T Video Call participants need a video call capable device and a postpaid wireless account that is set up for AT&T HD Voice. At this time, Video Call is available between AT&T customers within AT&T HD Voice coverage areas and with users on carriers that interoperate with AT&T. Each call uses both voice & data (HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges). No voice or data charges apply once a Video Call hands over to Wi-Fi. Certain features (Smart Limits, Ringback Tones, OfficeDirect and OfficeReach) are incompatible with Video Call.
  1. MAKE A VIDEO CALL: From the home screen, select the Phone app.

  2. From the Dial pad, enter the desired number then select the Video Call icon. 
    Note: The Video Call icon displays in green if the person has the capability to receive a Video Call and grey if the person does not have the capability to receive a Video Call. If you make a call to someone on a different mobile operator that interoperates with AT&T, the button may not turn green/blue until they set up HD Voice.
  3. MAKE A VIDEO CALL FROM THE CONTACTS LIST: Select the desired contact, then select Video call.
  5. SWITCH CALL TYPE: Select Call type, then select Hide me to hide your video. Select Voice call to switch to a voice call. Select Cancel to cancel and resume your video call. 
  6. SWITCH TO A VIDEO CALL: From a voice call, select Video call.
    Note: The person you are on the phone with will have the option to accept or reject the change from an HD Voice Call to a Video Call.
  7. ADD A VIDEO CALL: Select Add call. Dial the desired number, then select the Video call icon
    Note: You can add up to 5 people to the video call. The person talking is shown on screen at the time. Group video calling may not work for those using a different mobile operator. 
  8. RESPOND TO AN INCOMING CALL: Select and drag the Video Call icon to the right to accept a video call. Select and drag the Decline icon to the left to decline a call. Select and drag the Accept icon to the right to accept a voice call. Select and drag SEND MESSAGE up to decline the call with a message.
  9. TURN ON/OFF VIDEO CALLING: From the Phone app, select the Menu icon > Settings > Video Call switch.
    Note: Video Call is turned on by default. When Video Call is off, incoming Video Calls will appear as voice calls.
  10. Certain restrictions, requirements or limitations may apply for this feature/service. For more details, visit https://www.att.com/shop/wireless/features/video-calling.html.

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