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1AT&T Video Call: Not available in all areas. Usage and Charges: Each Video Call uses both voice and data (unless on Wi-Fi). The voice portion counts towards voice minutes and video portion counts as data usage under your existing wireless rate plan. Requirements: All parties to a Video Call must be AT&T postpaid wireless customers with Video Call-capable devices and located within AT&T HD Voice coverage. Device selection is limited at this time. Unless disabled, Video Call capability is displayed to other AT&T Video Call-capable customers. Wi-Fi: Once started or received on the mobile network, Video Calls automatically switch to Wi-Fi if your device accesses an available Wi-Fi Internet connection. An AT&T wireless network connection is still required even while on Wi-Fi. Voice and data charges do not apply to Video Call over Wi-Fi. If you move in or out of Wi-Fi coverage while using Video Call, your call will disconnect unless you have AT&T HD Voice coverage. Incompatible Services and Features: AT&TVideo Call requires an account that is set up for HD Voice.HD Voice is incompatible with AT&T Smart Limits, Office Direct and OfficeReach. Visit att.com/hdvoice for more information. For more details on AT&T Video Call, see the AT&T Video Call FAQ.
AT&T Video Call lets you make and receive HD Voice calls combined with real-time video. There’s no app to download, no separate account to configure, and no username to create. Video Call is built into your Video Call-capable device and requires an account that has been set up for AT&T HD Voice.
You need a smartphone that supports Video Call and a postpaid wireless account that is set up for AT&T HD Voice. There are certain features that conflict with AT&T HD Voice which can be found at att.com/hdvoice.
Just touch the Video Call icon on your Video Call-capable device from your contacts, call logs, or favorites. Or, enter a number in the dialer keypad. The person you are calling must also meet the requirements for AT&T Video Call. If you start a Video Call and your phone is connected to the Internet via Wi-Fi, your Video Call automatically hands over to the Wi-Fi network.
View our current selection of Video Call capable smartphones and tablets. Phones that can use Video Call are sold nationwide. You also have to meet the requirements for making and receiving a Video Call.
Yes. All Video Calls must start on the AT&T mobile network, but if your phone is also connected to the Internet via Wi-Fi, the Video Call will automatically hand over to the Wi-Fi network. Even though you are using Wi-Fi for your Video Call, your phone will still need to be connected to the AT&T mobile network
When your Video Call is connected on a Wi-Fi network, a plus sign will appear on the Wi-Fi fan on the phone’s status bar. Also, a popup notification is briefly displayed when the call hands over between Wi-Fi and the AT&T mobile network. Your Video Call will hand over between Wi-Fi and the AT&T mobile network if you are in HD Voice coverage. However, if you are not in AT&T HD Voice coverage, your Video Call will disconnect.
Yes. AT&T Video Call is an HD Voice call combined with real-time video. The HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges. No voice or data charges apply once a Video Call hands over to Wi-Fi.
The average amount of data that each person on a Video Call will use is about 6MB per minute for a two-way Video Call, and about 3MB for a one-way Video Call if only one of the callers is on video. Actual data usage may vary. You can estimate your average data usage for AT&T Video Call with our calculators at att.com/att/planner or att.com/att/datacalculator.
Yes! You can seamlessly switch between an HD Voice call and a Video Call by touching the Video Call button on your device. The person you are speaking to can accept or reject the change from an HD Voice call to a Video Call.
When you receive a Video Call, you’ll see options on your screen to answer the call as an HD Voice call or as a Video Call. If you choose Video Call, the call starts as a two-way Video Call where both parties can see each other. If NumberSync is active on your account, you will be prompted with three options when you select voice call (phone symbol) to answer a Video Call – Show me, Hide me, or Voice only. Selecting Voice only will result in an HD Voice call.
If you don’t want to make or receive Video Calls on your phone, you can turn off Video Call from your phone’s call settings. You’ll still see the Video Call icon on your phone, but you will no longer be able to use Video Call.
Yes, your Video Call capability is shown on other phones that support Video Call. The Video Call button will show others that you can use Video Call. This means others will be able to see that you are on a phone that supports Video Call and that you are within an AT&T HD Voice coverage area. This information is automatically refreshed in near real-time.