1. Open AT&T AllAccess.
    device 2852/1448811.jpg
  2. Click the Settings icon.
    device 2852/1448818.jpg
  3. Click Support Tools.
    device 2852/1448820.jpg
  4. Click Run diagnostic tools.
    device 2852/1448822.jpg
  5. The diagnostic tool will detect and fix any problems.
    device 2852/1448823.jpg