Reset device

Reset device

Learn how to perform a soft and factory reset of the device.


Video

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INSTRUCTIONS & INFO
  1. A Master Reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data to your SIM, or a computer before proceeding.
    device 3138/1639733.jpg
  2. From the home screen, swipe down from the Notification bar.
    device 3138/1639734.jpg
  3. Tap the Settings icon.
    device 3138/1639735.jpg
  4. Under the 'General' tab, scroll to then tap Backup & reset.
    device 3138/1639736.jpg
  5. Tap Factory data reset.
    device 3138/1639737.jpg
  6. Tap Reset phone.
    device 3138/1639738.jpg
  7. Tap Delete all to begin the reset.
    device 3138/1639739.jpg
  8. If unable to reset the device using the above steps, try the Alternate master reset method by first powering the device off.
    device 3138/1639740.jpg
  9. Press and hold the Power/Lock and Volume-down keys.

    When the LG logo displays, quickly release then press the Power/Lock key.
    device 3138/1639741.jpg
  10. Release all keys. Press the Volume-down key to highlight 'Yes'.
    device 3138/1639742.jpg
  11. Press the Power/Lock key to select.
    device 3138/1639743.jpg
  12. Press the Volume-down key to highlight 'Yes'.
    device 3138/1639744.jpg
  13. Press the Power/Lock key to confirm.
    device 3138/1639745.jpg

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