Change or reset voicemail password
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Change or reset voicemail password

How to troubleshoot the voicemail feature.

  1. To change your voicemail password, you must know your current voicemail password.
    Note: If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
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  2. From the home screen, tap Apps.
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  3. Swipe to, then tap Visual Voicemail.
    Note: Alternatively you can change your voicemail password by tapping 'Phone' from the home screen > tap the 'Voicemail icon' > Follow the prompts to change the voicemail password.
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  4. Press the Menu key , then tap Settings.
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  5. Scroll to, then tap Change voicemail password.
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  6. Enter your existing voicemail password, and then tap Continue.
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  7. Enter the desired new voicemail password, and then tap Continue.
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  8. Re-enter the desired new voicemail password for confirmation, and then tap Finish.
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