- To change your voicemail password, you must know your current voicemail password.
Note: If you have forgotten your existing voicemail password, you will not be able to access Voicemail until you reset your voicemail password. - From the home screen, tap the Phone icon.
- Touch and hold the 1 key to access voicemail.
- Enter the current password, if prompted.
- Tap the 4 key to access the personal options.
- Tap the 2 key to access the administrative options.
- Tap the 1 key to access the password options.
- Tap the 1 key to change the password, then follow the instructions to enter a new password.